The easiest way to activate your SIM is to email help@bluetoneltd.co.uk. This goes automatically into our Customer Service ticketing system and will be dealt with promptly. Alternatively you can call us on Freephone 0800 4704707 and choose Option 1, and this will take you through to Customer Services Team who will be more than happy to take your request.
FAQ’s
How do I activate my SIM?
My emails are not working on my handset?
Turn off any WiFi connection and see if you can open web pages on your device over the Mobile network (3G or 4G). If you can open a site then the problem will be with your email set up so please check your user settings with your IT company or your ISP. Any further issues then email help@bluetoneltd.co.uk or call Freephone 0800 4704707.
Who's my mobile phone Account Manager?
At BBS we operate two teams of mobile sales we have In-House Account Management and then Out-Bound. As a general rule once you have signed with BBS you will be moved from Out-Bound to In-House and this team will proactively manage you. If you’re in doubt or have any questions then call us on Freephone 0800 4704707.
Will my phone work when abroad?
We would always suggest calling us a few days before you set off and we will check the lines are clear of any bars and advise you of the cheapest way to use your phone abroad. Call us on Freephone 0800 4704707 for any assistance with this.
I can't make calls or use my data?
Please restart the device & where possible remove the battery for a couple of minutes and then replace before restarting.
On iPhone devices, go into the Settings and switch on Airplane Mode for a few seconds and then switch Airplane Mode off again. If this doesn’t work then go into Settings, General, scroll down to Reset and select Reset Network Settings only.
On Android devices, pull the shutter down from the top of the screen and switch on the Airplane Mode for few seconds and then switch off again. If this doesn’t work then go into Settings and then More in the Wireless and Networks section and select Mobile Networks. Select your mobile provider in the ‘Available Networks’ section and then exit back. Go into the the Access Point Names and make sure you are connected to the right APN for your contract.
If neither of these works then try the SIM card in another handset where possible – if you then have signal it is most likely to be the handset that is at fault. Please contact us to discuss the warranty options; you can either email straight into the Customer Services ticketing system on help@bluetoneltd.co.uk or call Freephone 0800 4704707 (Option 1) and Customer Services will be more than happy to help.
How long is my contract?
We only use E-Contracts so you will have an email copy of the agreement but don’t worry if you don’t as we will. Just email help@bluetoneltd.co.uk and they will send it to you.
Can I transfer my contract to someone else?
In short ‘Yes’ you can. We would need to credit check the new user as it would be credit applicable and they would have to sign to agree to the existing contract term. We also would need the new users details to process the request as some networks require a lot of information and proofs.
How do I know if my phones in warranty?
Most handsets with the exception of iPhone and hard to source handsets are supplied with a 24-month warranty with a next working day exchange for faults as a result of a manufacturers defect.
iPhones are supplied with the standard 12-month Apple warranty and any faults or servicing needs during this time are directed to your nearest Apple Store, who will be able to diagnose and rectify or advise on a suitable resolution if you have any questions then call us for more help on Freephone 0800 4704707
Do you still have questions? Then why not ask us directly!
"I have been a business customer of BBS for 15 years and have always found their service to be first class. Our account managers are fantastic in identifying our needs to ensure that we have the best telephone and office technology at the best possible rates. The service after the sale was as important to us as the technology. I have a staff of nearly 40 employees who depend on their phone’s to communicate with co-workers and customers, the personal training received ensured that my team can maximise the benefits of their mobile and office technology. I have recommended BBS to several other companies"
"The personal service provided by Bluetone Ltd was a breath of fresh air after dealing with a corporate call centre with our previous provider. When things go wrong with the network, the team at Bluetone recognise that quick action is required. Gone are the days of being on hold to administer our account; with Bluetone, a quick call or email is all that is needed. Being able to talk to someone that knows you and your business is extremely important, and it’s clear that Bluetone understand that."
"Bluetone have remained a highly competitive and reliable mobile provider to the College for 13 years now. They have been an excellent source of information and guidance during this time, seeking year on year to drive down our monthly expenditure, whilst securing us the best possible and most suitable tariff deals for our 80+ handsets."
"Bluetone has been our supplier for many years now and have seen them proactively year on year drive down our monthly expenditure, this has resulted in huge saving for us over the years which is crucial when running a large account of 350 plus numbers, during this time we always receive exceptional customer service and have no hesitation in recommending BBS."
“We have been with BBS for many years and now have mobiles, landlines & energy with them not only have we saved significant sums of money by being with BBS, having one place to call for multiple services has really made our lives easier, they offer great customer service and really do care & we wouldn’t hesitate to recommend them"
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